Frequently Asked Questions

We accept Tricare, Medicare, Medicaid, CHIP and most commercial insurance plans. If you need more information regarding your insurance plan, you may contact our office directly at (210)829-5180.

Our dermatologists see patients of all ages, including adult and pediatric.

You may schedule an appointment through our online scheduling tool here.

You may also contact us by email by sending an appointment request to scheduling@texasdls.com. We will respond with an appointment confirmation. Please include the following information when requesting an appointment by email:

-Full legal name

-Date of birth

-Phone number

-Reason for visit

-Insurance name and ID number

You may schedule an appointment through our online scheduling tool here.

To cancel or reschedule an appointment, please email scheduling@texasdls.com or call our office at (210)829-5180. Appointments must be cancelled within 24 hours of your scheduled visit to avoid a $35 fee.

-Full legal name

-Date of birth

-Phone number

-Reason for visit

-Insurance name and ID number

You may print out New Patient paperwork here and bring to your scheduled visit. You may also fill out New Patient paperwork online, here. Please inform the front desk when you arrive that you have completed online.

If you provided your email address upon checking in, your patient portal username will be your email address. A password request will be sent to your email address with instructions to complete your Patient Portal registration. If needed, please call our office at (210)829-5180 to provide us with your email address.

If you receive a new prescription, we ask that you allow at least 24 hours for it to be processed to your pharmacy. Our providers send out all prescriptions within 24 hours of your appointment, however, your pharmacy and insurance may require more time to insure coverage.

You may request a refill through your Patient Portal.

Login to Patient Portal here

  • Contact us
  • New Message
  • MEDICAL ASSISTANTS
  • Subject Line: REQUEST
  • PRESCRIPTION REFILL

In message, please include medication name and preferred pharmacy to send to. Your request will be received by the appropriate Physician medical staff and finalized within 24 – 48 hours.

If you do not have access to your patient portal, you may email our Medical Assistants at MA@texasdls.com

You may add or change pharmacies through the Patient Portal.

  • Login to Patient Portal here
  • Insurance and Pharmacy
  • Add Surescripts Pharmacy
  • Enter pharmacy information and click ‘Search’
  • Add selected pharmacy

For patient convenience, payments may be made online here. Please include the full name of the patient for payment to be applied for. For all other billing inquiries, you may email billing@texasdls.com or call our office at (210)829-5180.

For more information on Online Bill Pay, click here.

Yes, we provide for ages 3 months and older. Please note, patients under the age of 18 must have a legal guardian/ parent present for ear piercings. Infants will be required to have current immunizations.

Yes, we offer skin tag removal as a cosmetic procedure, however it is not covered by insurance. The price of skin tag removal will be discussed during your appointment with your provider.

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CALL US TODAY:
(210) 829-5180

FAX: (210) 829-5030